WCAG 2.1 AA ConformanceInclusive Design

Accessibility Statement

Our ongoing commitment to ensuring that every NDIS participant, family member, and coordinator can access information independently and with dignity.

  • NDIS Provider ID: 4-JSNRR2A
  • Truganina Operations Base
  • WCAG 2.1 Level AA

Inclusive Design by Default

Bridgeway Care (Sumair Enterprises Pty Ltd) • Provider ID: 4-JSNRR2A

As a registered NDIS provider, accessibility is central to everything we build. We are dedicated to providing a website that is accessible to the widest possible audience, regardless of ability, assistive technology, or device.

WCAG 2.1 Level AA

Conforming

Web Content Accessibility Guidelines 2.1 AA international benchmark.

Disability Discrimination Act 1992

Compliant

Australian federal legislation ensuring equal access to goods and services.

Australian Digital Inclusion

Applied

Designing accessible public health and disability support information.

Assistive Tech Compatibility

Verified

Tested with NVDA, VoiceOver, JAWS, and native browser magnifiers.

Practical Features

Accessibility Measures Implemented

How our design and development practices ensure universal accessibility.

1. Visual Accessibility & High Contrast

  • Text and interactive elements meet or exceed WCAG 2.1 AA contrast ratios (minimum 4.5:1 for normal text).
  • Text can be resized up to 200% using browser controls without loss of content or functional distortion.
  • Clear, high-visibility focus indicators on all links, buttons, and form inputs.
  • Information is conveyed through multiple visual cues, never relying solely on color alone.

2. Keyboard Navigation & Tab Order

  • Every interactive component, button, form field, and menu can be navigated entirely using a keyboard.
  • Logical, sequential tab order that naturally follows visual reading flow.
  • No keyboard traps anywhere on the website — focus can always be moved freely.
  • Standard keyboard shortcuts and interaction models supported natively.

3. Screen Reader & Media Support

  • Meaningful, descriptive alternative text (alt text) for all images, icons, and graphic assets.
  • Semantic HTML5 landmarks (<header>, <nav>, <main>, <section>, <footer>) for rapid screen reader navigation.
  • ARIA attributes (aria-expanded, aria-controls, aria-label) properly implemented on interactive widgets.
  • Clear, descriptive link text rather than ambiguous "click here" labels.

4. Motor & Mobility Considerations

  • Generous touch targets (minimum 44x44 CSS pixels) to support switch devices and fine motor challenges.
  • Ample spacing between adjacent clickable elements to eliminate accidental taps.
  • No time-limited interactions or automatic redirects that penalize users who need more time.
  • Support for alternative input methods including head pointers, voice dictation, and eye-tracking systems.

5. Responsive Layout & Mobile Usability

  • Fluid layout that adapts cleanly to any screen size, orientation, and zoom level.
  • Reflow support up to 400% zoom without requiring two-dimensional horizontal scrolling.
  • Optimized for mobile touch gestures and screen magnification utilities.

6. Plain Language & Cognitive Ease

  • Clear, plain Australian English with structured headings, bullet points, and concise sentences.
  • Consistent navigation structure, header layouts, and icon conventions across all 19 site routes.
  • No auto-playing videos, background audio, or rapid animations that trigger sensory discomfort.
  • Helpful, descriptive form error validation messages to guide easy correction.

Accessibility Feedback & Assistance

If you experience any accessibility barrier on our website or need information in an alternative format (e.g. large print, plain text, or phone walkthrough), please let us know.

Direct Accessibility Support

Office: 2 Fastline Rd, Truganina VIC 3029

Phone: 03 8000 8189

Email: contact@bridgewaycare.com.au

Request Alternate Format

National Relay Service

If you are deaf, hard of hearing, or have a speech communication difficulty, you can contact us via the National Relay Service (NRS):

TTY users: 133 677 | Speak & Listen: 1300 555 727

Learn about the National Relay Service