Privacy Policy

We collect personal information necessary to provide NDIS services, including contact details, health information, and NDIS plan details.

Information is collected directly from you, your representatives, NDIS, healthcare providers, and other support services with your consent.

We only collect information that is reasonably necessary for our functions and activities as an NDIS provider.

Collection methods include intake forms, assessments, service agreements, and ongoing service delivery documentation.

Personal information is used to provide, coordinate, and improve NDIS support services tailored to your needs.

We use information for service planning, delivery, monitoring, reporting, and quality improvement activities.

Information may be used for billing, NDIS reporting, compliance monitoring, and communication with you and your support network.

We may use de-identified information for research, service development, and quality improvement purposes.

We share information with NDIS, healthcare providers, and other support services as necessary for coordinated care.

Information is disclosed to emergency services when there are immediate safety concerns or legal obligations.

We may share information with family members, carers, or representatives with your explicit consent or as legally required.

Third-party service providers may access information under strict confidentiality agreements for service delivery purposes.

We implement robust physical, technical, and administrative safeguards to protect personal information from unauthorized access, use, or disclosure.

Electronic records are stored on secure, encrypted systems with access controls and regular security monitoring.

Physical records are stored in locked, secure facilities with restricted access and proper disposal procedures.

Staff receive regular training on privacy obligations and data security best practices.

You have the right to access your personal information and request corrections if it is inaccurate or incomplete.

You can request restrictions on how we use or disclose your information, subject to legal and service delivery requirements.

You have the right to lodge a complaint with us or the Office of the Australian Information Commissioner if you believe your privacy has been breached.

You can withdraw consent for certain uses of your information, though this may affect our ability to provide services.

We retain personal information for as long as necessary to provide services and meet legal and regulatory requirements.

NDIS service records are retained for a minimum of 7 years after service completion as required by NDIS regulations.

Information is securely destroyed or de-identified when no longer required, following established data destruction procedures.

Some information may be retained longer for legal, regulatory, or legitimate business purposes.