Terms of Service

By engaging Bridgeway Care for NDIS disability supports or utilizing our website, you agree to these Terms of Service and all applicable Australian Commonwealth and Victorian laws.

Prior to commencing ongoing supports, a tailored NDIS Service Agreement is created and agreed upon between you (or your nominee) and Bridgeway Care, outlining specific schedules, hourly rates, and agreed goals.

In the event of any inconsistency between these general website terms and your executed NDIS Service Agreement, the specific Service Agreement takes precedence.

All support charges strictly adhere to the limits and guidelines set out in the official NDIS Pricing Arrangements and Price Limits (formerly the NDIS Price Guide).

We do not charge co-payments or out-of-pocket surcharges for standard NDIS-funded support categories.

Invoices are submitted directly to the NDIA (for Agency-Managed participants), to your designated Plan Manager (for Plan-Managed participants), or directly to you (for Self-Managed participants) on agreed billing cycles.

You have the fundamental right to be treated with dignity, respect, cultural safety, and freedom from discrimination or abuse at all times.

You maintain full choice and control over who enters your home, your preferred schedule, and how your daily routines are supported.

Participants and their families agree to provide a safe, respectful environment for support workers and notify Bridgeway Care promptly of any hazard or changing care need.

To enable fair roster planning for support workers, please provide at least 24 hours (or the required short-notice window specified under current NDIS pricing rules) for non-emergency cancellations.

Short-notice cancellations may be claimed from your NDIS plan in accordance with current NDIS Price Limit rules.

We handle emergency cancellations (due to acute illness or unexpected hospitalization) with fairness and understanding on a case-by-case basis.

We manage all personal and health information in accordance with the Privacy Act 1988 (Cth) and our published Privacy Policy.

Information is treated with strict confidentiality and shared only with authorised representatives or regulatory bodies as required by law.

You can request access to or correction of your support records at any time by contacting our office.

Bridgeway Care maintains comprehensive Public Liability and Professional Indemnity insurance coverage as required of registered NDIS providers.

All support staff undergo mandatory NDIS Worker Screening Checks, Working with Children Checks (where applicable), and verified reference assessments.

Nothing in these terms limits or excludes any non-excludable consumer guarantee under the Australian Consumer Law (Competition and Consumer Act 2010).